Brandi Love is in her car on the phone with her receptionist and is royally pissed off. She's just been informed that another one of her regulars has switched salons and is going to the new one down the street. This is the 4th client they've lost to the competition and she's had enough. What is this new salon providing that is taking clients that have gone to her establishment for years? The only way to find out is to go down there and investigate it herself. She asks her receptionist to book an appointment under a fake name and make the call from a pay phone to not arouse any suspicion. If she's going to go undercover, she needs to make sure they're not onto her.